tkop's Privacy Policy

1 What Information We Collect

tkop collects certain necessary information to operate its services properly and provide users with the best experience. The information collected falls into two main categories:

1.1 Information You Provide Directly

When you register on our platform or use any of our services, you provide us with the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Residential address
• Payment method details (last four digits of your bKash, Nagad, Rocket, Upay or bank account number)
• Identity verification documents (copy of national ID card or passport)

1.2 Automatically Collected Information

Certain information is collected automatically while you browse our website:

• IP address and device type
• Browser and operating system information
• Cookie and session data
• Activity history on the platform (game play records, betting history, transaction details)
• Login time and location information

2 Purpose of Using Information

tkop uses your personal information only for the following lawful and necessary purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Age Verification: Ensuring that only users aged 21 and above participate on the platform.
• Transaction Processing: Completing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
• Customer Support: Responding to your questions, complaints, and support requests.
• Security: Preventing fraud, money laundering, and unauthorized access.
• Responsible Gambling: Identifying potentially problematic gambling behavior and setting limits where necessary.
• Service Improvement: Analyzing user experience to improve our platform.
• Legal Compliance: Adhering to applicable laws and regulations.

3 Information Sharing and Disclosure

tkop never sells or transfers your personal information to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

3.1 Service Provider Partners

We work with trusted service providers for payment processing, identity verification, and technical support. These partners receive only the information necessary to perform their functions and are bound by strict confidentiality agreements.

3.2 Legal Authorities

We may provide necessary information in compliance with valid orders from competent legal authorities, court directives, or legal obligations.

3.3 Fraud Prevention

Limited information may be shared with relevant agencies to prevent money laundering, fraud, or misuse of the platform.

4 Cookies and Tracking Technologies

tkop uses cookies to improve your browsing experience and ensure the platform functions correctly. Cookies are small text files stored on your device.

4.1 Types of Cookies

• Essential Cookies: Required for the core functionality of the platform. They maintain login sessions and ensure security.
• Functional Cookies: Remember your preferences and settings.
• Analytical Cookies: Help improve our services by analyzing user behavior.

4.2 Cookie Controls

You can accept, reject, or delete cookies through your browser settings. Please note that disabling essential cookies may prevent some features of the platform from working correctly.

5 Data Security Measures

tkop follows the highest industry standards to protect your personal information. Our security framework includes:

• SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Authentication: An additional security layer for accessing your account.
• Secure Servers: Your information is stored in protected data centers.
• Regular Security Audits: Periodic cybersecurity assessments conducted by third parties.
• Access Controls: Only authorized personnel can access the data they need.
• Firewall and Intrusion Detection: Advanced technology to prevent unauthorized access.

6 Data Retention Period

tkop retains your personal information only for as long as it is necessary:

• Active Accounts: Necessary information will be retained for as long as your account remains active.
• Closed Accounts: Certain information may be retained for a specified period after account closure to meet legal obligations.
• Transaction Records: Financial records are retained for an extended period as they may be needed for legal obligations and dispute resolution.
• Marketing Preferences: Retained until you withdraw your consent.

Once the specified retention period ends, we securely delete or anonymize your information so that you can no longer be identified.

7 Your Rights

As a tkop user, you have certain fundamental rights over your personal information:

7.1 Right to Access

You may request at any time to know what information we hold about you. We will inform you within a reasonable period.

7.2 Right to Correction

If any information we hold about you is incorrect or incomplete, you may request that it be corrected.

7.3 Right to Deletion

In certain circumstances, you may request that your information be deleted. However, where legal obligations exist, it may not be possible to delete all information.

7.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted.

7.5 Right to Opt Out of Marketing Communications

You may unsubscribe from our promotional communications at any time.

8 Children's Privacy

tkop strictly refrains from providing services to anyone under the age of 21. We do not knowingly collect personal information from minors. If such information comes to our attention, we delete it immediately.

An age verification process is followed at the time of registration. If we determine that a user is under 21 years of age, that account will be closed immediately and the associated information will be deleted.

9 Policy Changes

tkop may update this Privacy Policy from time to time. For significant changes, we will:

• Display a clear notice on the website.
• Notify registered users by email.
• Update the "Last Updated" date at the top of the policy.

If you continue to use our platform after changes have been made, you will be considered to have accepted the terms of the updated policy. We encourage you to review this policy regularly.

10 Third-Party Links

Our platform may occasionally reference third-party services. These external parties have their own privacy policies and tkop is not responsible for those policies. We recommend that you carefully read the privacy policy of any third-party service before using it.

The privacy policies of payment providers (bKash, Nagad, Rocket, Upay) apply independently. When using these payment services, the terms and conditions of the respective service provider will apply.

11 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us. Our data protection team is always ready to reach out to you and resolve the matter.