Frequently Asked Questions
All answers to your questions about tkop in one place
Bonuses, withdrawals, cricket betting, slot games, and customer support — everything you want to know about tkop is here, explained in plain language.
The most common questions that come up when using tkop are organised on this page into five sections — cricket betting, welcome bonus, contact & support, withdrawals, and slot games. Every answer is straightforward and to the point, so you can find what you need quickly and get back to playing. If your question isn't here, contact our support team — they are always ready.
Cricket Betting
If a match is completely cancelled due to rain or any other reason, or if a "No Result" is declared, the stake for that bet is generally refunded. However, if a specific portion of the match has already been completed and the betting rules have a separate provision for that situation, the bet will be settled accordingly. See the Terms & Conditions for specific rules.
Yes, tkop offers betting on BPL, T20 World Cup, ICC tournaments, and other international cricket matches. You can place bets across a variety of markets — match result, run totals, wickets, and more. For example, in a Bangladesh vs India match you'll find markets ranging from the toss winner to Player of the Match.
An accumulator or multi-bet combines multiple selections into a single bet. The odds of each selection are multiplied together, so potential winnings can be much higher. Keep in mind though — if any one selection is wrong, the entire bet is lost. It carries more risk, so set your stake responsibly.
Yes, live in-play betting is available at tkop. Odds change in real time as the match progresses, and you can place new bets at any point. Markets are updated after every over or wicket. In-play betting lets you make quick decisions, but odds shift fast — so stay focused.
Welcome Bonus
No. The welcome bonus can only be received once per account — at the time of the first deposit. If someone tries to claim the bonus by opening multiple accounts, it will be considered a violation of the site's rules and the accounts involved may be suspended. Play fair with one account.
Every bonus has a set expiry period. Once that period has passed, any unused bonus and winnings earned from it may be automatically removed from the account. So after activating a bonus, try to complete the wagering requirement as soon as possible. The exact validity period will be stated on the bonus offer page.
For tkop's welcome bonus, wagering is calculated only on the bonus amount, not on the deposited funds. Example: deposit ৳1,000 and receive a 120% bonus of ৳1,200. Wagering ৳1,200 × 20 = ৳24,000 will fulfil the requirement, after which the bonus winnings can be withdrawn.
Yes, in some cases there is an option to cancel a bonus, but cancelling a bonus will generally also remove any associated winnings. If you want to cancel a bonus, let our support team know via live chat. They will review your situation and take the appropriate action.
Generally, bets placed on slot games, fishing games, and most casino games count towards the wagering requirement. However, some games may contribute at a lower rate or may be excluded entirely. After logging in to tkop, you can view the contribution rate for specific games in the bonus section.
Contact & Support
Yes, tkop's support team provides service in both Bengali and English. This has been set up with Bangladeshi players in mind, so language is never a barrier. You can reach out via live chat or email in whichever language you are comfortable with.
Absolutely. tkop's live chat support is available 24/7, 7 days a week, 365 days a year — no restrictions for nights or holidays. Email support is also open at all times, though live chat is the fastest option for urgent matters.
For a faster resolution, keep the following on hand before speaking with the support team: your account username or registered email, a brief description of the issue, the date and amount of any relevant transaction (if applicable), and the name of the game or section where the problem occurred. This makes it easier to identify the issue quickly.
tkop offers two support channels: Live Chat — after logging in to the site you can speak directly with an agent, this is the fastest option; and Email — write to [email protected], which is ideal for detailed issues. Both channels offer support in Bengali and English.
Withdrawal
At tkop, standard withdrawal processing takes between 15 minutes and 2 hours. In most cases the money arrives sooner than that. However, if account verification is pending or any unusual activity is detected, it may take longer.
No. tkop's withdrawal service is active 24 hours a day, 7 days a week. Whether you submit a request at 2 AM or on a Friday, the same standard processing time of 15 minutes to 2 hours applies. This applies to all methods — bKash, Nagad, Rocket, and Upay.
To withdraw winnings earned from a bonus, the wagering requirement must be completed first. Once the requirement is met, the winnings are moved to your main balance and can be withdrawn through the normal withdrawal process. Note that attempting to withdraw before the wagering requirement is met may result in the bonus being cancelled.
The minimum withdrawal amount at tkop is ৳800. Withdrawal requests below this amount will not be accepted. Make sure your balance is at least ৳800 before submitting a withdrawal request, and receive funds through a method registered in your own name.
No. All withdrawals at tkop can only be made to a mobile wallet or bank account registered in the player's own name. Sending funds to a third-party account is not permitted. This is a mandatory rule for security and to prevent money laundering.
Slot Games
Volatility refers to the risk level of a slot game. High volatility games pay out bigger wins, but less frequently. Low volatility games pay out smaller wins more often. If your budget is limited, a low volatility game gives you more playing time. If you are chasing a big win, you can go for high volatility.
In a progressive jackpot, a small portion of every bet goes into a pool, so the prize amount keeps growing. The more players who play, the faster the jackpot grows. When a lucky player lands the right combination, the entire pool goes to them and the jackpot resets back to zero.
Many slot games have a demo or free-play mode, where you can try out the game's features, bonus rounds, and gameplay without spending real money. It's the best way to get a feel for a new game. You can check which games at tkop have demo mode available in the game lobby.
RTP (Return to Player) is a theoretical rate indicating what percentage of total bets is expected on average to be returned to players over the long term. It is not a guarantee of winning in any individual session — it is an average calculated over millions of spins. Results in any single session can be much higher or lower than this figure.
The best approach on a limited budget is to choose low volatility games with a low minimum bet. This keeps your balance going for longer and gives you more opportunities to trigger bonus features. Try the game in demo mode first to understand how it plays, then bet with real money.
Have more questions? Talk to us
If you didn't find the answer to your question in this FAQ, don't worry — the tkop support team is always here for you. Get in touch through any of the options below.
Live Chat
Log in to the site and speak directly with one of our agents at any time. This is the fastest channel for urgent issues. Available 24/7, in Bengali and English.
Email Support
For detailed issues, write to us by email at [email protected]. Adding screenshots or transaction details will help us resolve things faster.
Start playing at tkop now
Welcome bonus, cricket betting, and slots — all in one place. Get started with a deposit of just ৳300 via bKash, Nagad, Rocket, and Upay.
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